Group FO ISP/OSP /Quality and Process Manager

Expert and responsible FO ISP&OSP Quality and process Manager for our Fibre Optic Project. The FO Group ISP/Quality and Process Manger main task are: Continuous Improvement team focused on Customer Experience; Responsible for implementing technical process for FTTH operations (Design, OSP , ISP and Maintenance) Quality service increase; Cost optimization; Business process analysis and optimization. Support and training of local teams and ensure the customer satisfaction. 

Main Responsibilities but not limited (Functions and duties):

  1. Expert in ISP & OSP fiber optic network activities (FTTH, Metro and Backbone) Deployment and Maintenance
  2. Define processes and manuals for the Activities and rules for Fiber Optics projects.
  3. Training and support of the NETIS GROUP subsidiaries’ teams on the (Installation, Dispatch, client maintenance) part of the Fiber Optics projects
  4. Participate with Design, OSP, ISP and maintenance on defining and improvement of Process and Quality.
  5. Develop and Research on the new FO Solutions and Material to improve quality and optimize Costs
  6. FO Materials and Tools Technical Validation
  7. KPI Definition and Following
  8. Represent NETIS Group in the technical Discussions with clients and Suppliers.
  9. Assists NETIS Group in technical discussion with clients and suppliers for OSP and Maintenance Activities
  10. Participate with FO Group Support Team for FO activities development
  11. Reports to The FO Group Support Team Director
  12. Build positive relationships with customers

Performance Measures and Targets:

  • Perform ISP&OSP FO support, Quality and Process definition and improvement accordance to company schedule and objectives
  • Ensure Costumer Satisfaction
  • Perform proper reporting

Experience:

  • Proven field and management service experience in Fiber projects
  • Ability Train, Manage, support The ISP local teams
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Experience in prioritizing tasks and organizing own workloads to meet deadlines
  • Experience and knowledge of health and safety working inclusive of working heights and electrical safety

Behavioral Competencies:
• Reliability
• Ability to Travel under NETIS Group subsidiaries.
• Good driving skills
• Good professional appearance
• Ability to communicate effectively, both orally and in writing
• Ability to work under pressure.
• Ability to be flexible.
• Ability to evaluate the work completed and assure its quality
• Working safe and effective manner
• Punctuality.
• Technical background.
• Team player ( works co-operatively with others, supports colleagues)

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