O&M Group Director

Primary function is to provide operational direction and technical know-how and Training for a team of operation and maintenance (O&M) Directors Energy and telecom infrastructure in several countries… This role is responsible for leading a team of Managers maintaining Telecom customers’ network. The main focus will be on ensuring the availability, development and smooth management of the team and influencing the team members in a positive manner to maintain a high level of service quality. Plan, implement and manage the correct resourcing to meet operational demands and ensure high standards are maintained. The Individual needs to drive the team in terms of achieving the business goals within allocated budgets, meeting committed SLAs and KPIs and meeting the team performance targets.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Control of technical teams
  • Ensure that the team follow agreed fault management process for engagement, delivery and communication with regards to fault resolution and follows internal and customer expectations and guidelines regarding governance of fault management.
  • Responsible to manage on-going activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations and facilitate optimal team performance and ensure standards are maintained and ensure systems/colleagues under management are compliant with applicable standards/guidelines.
  • To manage the performance of all team members via the process of Straight Talking (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale
  • To ensure that daily/weekly and monthly reports are timely and accurate and make necessary follow-up on reports to ensure necessary improvements and recommendations are made.
  • To encourage performance improvements and support to achieve relevant career aspirations within the team.
  • Responsible to continually review, implement and maintain departmental processes in order to meet the SLA and to improve the quality of service provided to the customer.
  • Respond to real time events, escalations and operational needs through the effective deployment of suitably trained personnel in order to provide adequate job cover at all times to meet operational expectations and agreed service levels and be responsible for resource forecast plans/shift  to account for sickness, holiday, increased work volumes, training and shift cover to meet operational demands
  • Ensure that fuel and electricity consumption collection is well made and accurate.
  • Analyse fuel consumption and  provide solutions to decrease fuel loss in coordination with the fuel and fleet Director.
  • Schedule and attend regular meetings with teams and customers
  • Coordinate with other departments to ensure smooth running of operations.
  • Support countries for O&M budget construction and optimization
  • Support presales and sales teams for RFQ analysis
  • Support legal to build O&M and security contracts for subcontractors
  • Ensure that process of consumables and oil recycling is performed to preserve environment (waste management).

Roles and Responsibilities

  • Maintain SLA, MTTR as per customer contracts. 
  • Customer focus, business impact awareness, excellent customer communication and knowledge, and great negotiation skills.
  • Manage team, maintain focus, discipline and adherence to standard operating procedures
  • Establish and maintain good cross functional interactions and support.
  • Work hand in hand with other departments to manage the overall cost of the project and maximize project income
  • Comply with Health and Safety procedures

Key performance indicators

  • Maintain SLA, NUR, MTTR… as per customer contracts.
  • ensure that preventive maintenance is made at the right frequency and quality
  • tracking of recycle used consumables and oil
  • Customer focus, business impact awareness, excellent customer communication and knowledge, and great negotiation skills.
  • Manage team; maintain focus, discipline and adherence to standard operating procedures.
  • Establish and maintain good cross functional interactions and support.
  • Good relations with client for zone of responsibility
  • Good relations with supervisors
  • Weekly, Monthly detailed reports

Core competencies, knowledge and experience

  • Proven working experience for at least 10 years in telecom industry and at least 5 years  as O&M Manager.
  • Good understanding of technology including Telecom Traffic Management, Content Management, Outage prevention, active and passive equipment, Power equipment ( generators, solar equipment, batteries, RMS…. )
  • Fuel and electricity management
  • Outage Mitigation, Network fundamentals, and Telecom Power systems.
  • Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environment and ability to adapt to international working environment
  • Experience in working with multiple third party network providers and equipment vendors.
  • Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities) and ability to produce and analyze Network incidents reports in relation to Network events.
  • Excellent written / Oral communication, people/Team management and leadership skills
  • Bachelor’s degree in Engineering with at least 6 years of experience in Power related fields
  • Previous track record of improving processes, creating savings, and adding value.
  • Ability to successfully manage teams.
  • Previous experience with continuous improvement methodologies, such as PMP, TPM, and Six Sigma is highly desirable
  • Strong computer skills, including Microsoft applications, web-based applications, and financial planning
  • experienced in electricity and power
  • Experience in green energy
  • Evidence of continuing education and involvement with professional organizations preferred.

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