Career Center

Primary function is to provide operational direction and technical know-how and Training for a team of operation and maintenance (O&M) Directors Energy and telecom infrastructure in several countries… This role is responsible for leading a team of Managers maintaining Telecom customers’ network. The main focus will be on ensuring the availability, development and smooth management of the team and influencing the team members in a positive manner to maintain a high level of service quality. Plan, implement and manage the correct resourcing to meet operational demands and ensure high standards are maintained. The Individual needs to drive the team in terms of achieving the business goals within allocated budgets, meeting committed SLAs and KPIs and meeting the team performance targets.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Control of technical teams
• Ensure that the team follow agreed fault management process for engagement, delivery and communication with regards to fault resolution and follows internal and customer expectations and guidelines regarding governance of fault management.
• Responsible to manage on-going activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations and facilitate optimal team performance and ensure standards are maintained and ensure systems/colleagues under management are compliant with applicable standards/guidelines.
• To manage the performance of all team members via the process of Straight Talking (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale
• To ensure that daily/weekly and monthly reports are timely and accurate and make necessary follow-up on reports to ensure necessary improvements and recommendations are made.
• To encourage performance improvements and support to achieve relevant career aspirations within the team.
• Responsible to continually review, implement and maintain departmental processes in order to meet the SLA and to improve the quality of service provided to the customer.
• Respond to real time events, escalations and operational needs through the effective deployment of suitably trained personnel in order to provide adequate job cover at all times to meet operational expectations and agreed service levels and be responsible for resource forecast plans/shift  to account for sickness, holiday, increased work volumes, training and shift cover to meet operational demands
• Ensure that fuel and electricity consumption collection is well made and accurate.
• Analyse fuel consumption and  provide solutions to decrease fuel loss in coordination with the fuel and fleet Director.
• Schedule and attend regular meetings with teams and customers
• Coordinate with other departments to ensure smooth running of operations.
• Support countries for O&M budget construction and optimization
• Support presales and sales teams for RFQ analysis
• Support legal to build O&M and security contracts for subcontractors
• Ensure that process of consumables and oil recycling is performed to preserve environment (waste management).

Roles and Responsibilities

• Maintain SLA, MTTR as per customer contracts. 
• Customer focus, business impact awareness, excellent customer communication and knowledge, and great negotiation skills.
• Manage team, maintain focus, discipline and adherence to standard operating procedures
• Establish and maintain good cross functional interactions and support.
• Work hand in hand with other departments to manage the overall cost of the project and maximize project income
• Comply with Health and Safety procedures

Key performance indicators

• Maintain SLA, NUR, MTTR… as per customer contracts.
• ensure that preventive maintenance is made at the right frequency and quality
• tracking of recycle used consumables and oil
• Customer focus, business impact awareness, excellent customer communication and knowledge, and great negotiation skills.
• Manage team; maintain focus, discipline and adherence to standard operating procedures.
• Establish and maintain good cross functional interactions and support.
• Good relations with client for zone of responsibility
• Good relations with supervisors
• Weekly, Monthly detailed reports

Core competencies, knowledge and experience

• Proven working experience for at least 10 years in telecom industry and at least 5 years  as O&M Manager.
• Good understanding of technology including Telecom Traffic Management, Content Management, Outage prevention, active and passive equipment, Power equipment ( generators, solar equipment, batteries, RMS…. )
• Fuel and electricity management
• Outage Mitigation, Network fundamentals, and Telecom Power systems.
• Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environment and ability to adapt to international working environment
• Experience in working with multiple third party network providers and equipment vendors.
• Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities) and ability to produce and analyze Network incidents reports in relation to Network events.
• Excellent written / Oral communication, people/Team management and leadership skills
• Bachelor’s degree in Engineering with at least 6 years of experience in Power related fields
• Previous track record of improving processes, creating savings, and adding value.
• Ability to successfully manage teams.
• Previous experience with continuous improvement methodologies, such as PMP, TPM, and Six Sigma is highly desirable
• Strong computer skills, including Microsoft applications, web-based applications, and financial planning
• experienced in electricity and power
• Experience in green energy
• Evidence of continuing education and involvement with professional organizations preferred.

Expert and responsible FO ISP&OSP Quality and process Manager for our Fibre Optic Project. The FO Group ISP/Quality and Process Manger main task are: Continuous Improvement team focused on Customer Experience; Responsible for implementing technical process for FTTH operations (Design, OSP , ISP and Maintenance) Quality service increase; Cost optimization; Business process analysis and optimization. Support and training of local teams and ensure the customer satisfaction. 

Main Responsibilities but not limited (Functions and duties):

1. Expert in ISP & OSP fiber optic network activities (FTTH, Metro and Backbone) Deployment and Maintenance
2. Define processes and manuals for the Activities and rules for Fiber Optics projects.
3. Training and support of the NETIS GROUP subsidiaries’ teams on the (Installation, Dispatch, client maintenance) part of the Fiber Optics projects
4. Participate with Design, OSP, ISP and maintenance on defining and improvement of Process and Quality.
5. Develop and Research on the new FO Solutions and Material to improve quality and optimize Costs
6. FO Materials and Tools Technical Validation
7. KPI Definition and Following
8. Represent NETIS Group in the technical Discussions with clients and Suppliers.
9. Assists NETIS Group in technical discussion with clients and suppliers for OSP and Maintenance Activities
10. Participate with FO Group Support Team for FO activities development
11. Reports to The FO Group Support Team Director
12. Build positive relationships with customers

Performance Measures and Targets:

• Perform ISP&OSP FO support, Quality and Process definition and improvement accordance to company schedule and objectives
• Ensure Costumer Satisfaction
• Perform proper reporting

Experience:

• Proven field and management service experience in Fiber projects
• Ability Train, Manage, support The ISP local teams
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Experience in prioritizing tasks and organizing own workloads to meet deadlines
• Experience and knowledge of health and safety working inclusive of working heights and electrical safety

Behavioral Competencies:
• Reliability
• Ability to Travel under NETIS Group subsidiaries.
• Good driving skills
• Good professional appearance
• Ability to communicate effectively, both orally and in writing
• Ability to work under pressure.
• Ability to be flexible.
• Ability to evaluate the work completed and assure its quality
• Working safe and effective manner
• Punctuality.
• Technical background.
• Team player ( works co-operatively with others, supports colleagues)

Area Sales Manager

The Area Sales Manager is responsible for strategic sales leadership and revenue delivery for the company across all lines of business and channels w, including internal sales staff. He is also in charge of directing and managing market competitiveness, pricing, compensation, distribution, and channel strategies, by providing leadership toward the achievement of maximum profitability and growth in line with the NETIS’ vision and values.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation.

• Generate revenues for the company through recurring and new business opportunities.
• Responsible for the customer satisfaction
• Follow all activities for the designated accounts
• Provide support to the affiliated companies during the Sales process
• Review the Sales funnel, handshake Sales strategies and tactics to align Group and local sales activities
• Handshake the Sales approaches and Key Sell Arguments with the COO and the Product Managers. Especially developing Key Unique Value Propositions where applicable
• Facilitate, maintain and manage all required activities related to updating and publishing relevant policies and procedures for NETIS on the Group and Subsidiaries levels
• Managing a portfolio of specific accounts, to achieve short-term and long-term success on the defined Group Business Lines
• Developing positive relationships and supporting Account Managers to handle customers’ needs within the designated accounts
• This position requires frequents travels across Africa
• Any other duties that may be assigned.

• Working with the Sales team to manage bids and compose responses to RFI/RFP/RFQ/SOW/Tenders directly to customers and through partners.
• Coordinate with other team members in defining and developing collaterals that are necessary to win deals.
• Provide clear and accurate documentation.
• Keeping up to date on technology in the Telecom and energy Industry.
• Having a detailed knowledge of the functionality and technology of the solution range.
• Participate in the development of NETIS reputation and brand image
• Able to travel in the African continent for customer and partner meetings.
• Participate in trade shows, conferences, customers seminars and various events likely to enrich his/her knowledge of the market, make connections or represent a potential source of business opportunities.
• Work as a team and contribute to the team.
• Carry out duties and responsibilities in accordance with ISO requirements, NETIS’ policies and applicable laws.
• Ensure the development of SHERQ practices for NETIS and oversee compliance with those practices
• Facilitate, maintain and manage all required activities related to updating and publishing relevant policies and procedures for NETIS on the Group and Subsidiaries levels.

MINIMUM REQUIREMENTS / QUALIFICATION

• Degree in technical sector: telecom, new technologies, power, ICT… or any related field
• Excellent Spoken English and French Skills with persuasive communication abilities
• Any other spoken language is appreciated

EXPERIENCE

• Min 3 to 6years of professional experience with a proven track record of positive pre-sales performance
• Ideal background experience in Telecom and/or Energy and/or ICT sector

KNOWLEDGE

• Ability to adapt and manage a changing environment.
• Strong sense of flexibility, reactivity & drive for success.
• Skills in establishing, developing, and maintaining key relationships during demos.
• A taste for new technologies.
• Deep functional knowledge of Microsoft Dynamics 365 solutions & integrations
• Industry expertise of strategic sectors
• Outstanding documentation and communication skills
• Ability to develop creative and client-pleasing solutions to complex business problems.
• Exceptional ability and experience in preparation of proposals, responses, and contracts

SKILLS & ABILITIES

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Decision Making and leadership Skills
• Problem solving skills
• Fluent with the English and French Language
• Report writing skills
• Computer literate (Microsoft Windows & Microsoft office).
• Proactive and self-motivated
• Good interpersonal Skills
• Autonomy and creativity
• Analytical skills
• Public speaking and great communicating skills
• Respect of the company processes, guidelines, code of conduct

PERSONAL ATTRIBUTES

• Team player
• Safety awareness
• Ability to multi-task
• Ability to withstand pressure
• Reliable
• Proactive
• Customer Service Oriented
• Attention to detail

Purpose of the Position : 

• Ensure reporting on time and at the expected level of quality while ensuring compliance with accounting, tax, local and legal standards and procedures, as well as internal control.
• Guarantee the good administrative and financial management of the company.
• Control the proper execution of the strategy and procedures defined with management and coordinate the services for which he is responsible.

Job Functions and Responsibilities :

• Management of the teams in charge of accounting, treasury, taxation, management control, audit, law, information system, general services, purchasing activities.

Administrative management :

• Define the main orientations of the control systems.
• Set up the management procedures and indicators necessary for monitoring activities and reporting to management.

Accounting, management control, reporting :

•  Guarantee the reliability of the company’s accounts and the establishment of financial and accounting documents in accordance with the legislation.
•  Supervise the accounting teams in compliance with deadlines and procedures and ensure the production of reporting to the group, on time as well as in quality,
•  Supervise the consolidation of financial data and IFRS accounting standards.
•  Supervise management control in its missions and the preparation of results.
•  Develop the budget and the business plan in accordance with the strategic choices of the shareholder and the general management.

Cash-flow, credit, collection, banking relations :

•   Develop the company’s financing plans and validate the cash budget meeting the needs of external financing.
•   Ensure an efficient working capital requirement for the subsidiary and maintain positive cash generations from the operations.
•   Define and monitor the credit policy in collaboration with the procurement and sales department.
•   Seek assistance from banks and support from investors, and adapt outstandingly to changes in financial markets.
•  Ensure proper management of the company’s assets.

Business law, taxation :

•  Organize boards of directors and general meetings in compliance with legal obligations.
•  Coordinate legal advice in specific cases.
•  Control the company’s legal commitments (insurance, subcontracting) by centralizing and validating all the contracts established.
•  Ensure compliance with legislation, and ensure legal and contractual monitoring.
•  Define tax choices with experts (tax expert, auditor, auditor), and ensure relations with tax services.
•  Oversee the settlement of disputes.

Human resources :

•  To be the guarantor of the respect of social obligations and the legislation in force. Ensure a legal watch.
•  Supervise personnel administrative services (payroll, employment contracts, personnel files).
•  Supervise recruitments, career management, training.
•  Set up the remuneration policy in conjunction with the operational directors.
•  Manage relations with an employee representatives.

Information system, organization, procedures :

•   Pilot the implementation of new management tools, such as ERP and reporting tools.

Communication :

•  Guarantee the timeliness and reliability of financial information.
•  Ensure relations with regulatory authorities.

Purchases :

•   Support operational staff in negotiations with suppliers.
•   Involvement in the negotiation process with suppliers to optimize the payment terms with suppliers where possible.

Staturory, Tax and internal audit :

•   Supervise the internal audit missions of the company’s departments.
•   Ensure timely completion of the statutory audits and obtain a clean audit opinion.
•   Proactively prepare for Tax audits and follow the closure of all points raised by tax office on a timely basis. To ensure a good working relationship with the tax office.

Minimum Qualifications :

• Masters in Finance minimum in Management, finance-accounting, control-accounting-audit with a minimum of 5 years of experience in similar functions
• Knowledge of finance, accounting, social and business law, taxation, audit, and management control.
• Cross-disciplinary and hierarchical management
• Required qualities : Organization / Rigor / Critical thinking and synthesis / Anticipation / Intellectual integrity / Pragmatism.

The group IT Administrator will work closely with both; Group IT Director and Local IT Team as a support resource for the IT Infrastructure of the whole Group including the Server administration, Network setups and monitoring, the cybersecurity and IT resources availability.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Server administration
• Cloud resources administration
• Network administration
• Platform’s monitoring
• Cybersecurity
• L2 and L3 Support for the local IT Managers

OTHER DUTIES AND RESPONSIBILITIES

• Provide the necessary support for the local users based in Casablanca
• Ensure the remote support for the Group Managers across the group
• Ensure the Datacenters maintenance
• Collaborate for the application of the group IT polices at all NETIS Group companies.

SUPERVISORY RESPONSIBILITIES

• Provide the necessary support and training for the new staff
• Coordinate with SCM Teams and 3^rd party involved on any specific IT projects

KEY PERFORMANCE INDICATORS

• IT Service management KPIs
• Cybersecurity indicators
• Service (servers & Network) availability

MINIMUM REQUIREMENTS / QUALIFICATION

• Bachelor degree or Master degree in IT systems or Network field
• Certifications would be a plus: CCNA, CCNP, MCSA, MCSE, NSE, ISO, COBIT, ITIL

EXPERIENCE

• At least 3 years experiences in IT system and network administration

KNOWLEDGE

• Strong problem-solving and trouble-shooting skills
• Multi-site environment
• Fluent English-speaking level

SKILLS & ABILITIES

• Good practice of the Microsoft infrastructure environment
• Comfortable with Could and Hybrid environment
• Azure and O365 platform’s administration
• Excellent level in Active Directory and related services
• Ability to troubleshoot Linux and Windows servers
• Experience with Firewalls and Cybersecurity in general
• Backup systems knowledge is a plus

PERSONAL ATTRIBUTES

• Personal attributes
• High degree of Integrity
• Initiative, creative & innovative
• Excellent Communication Skills
• Ability to multi-task
• Team player
• Reliable and proactive